Any access or use of DerksMenswear.com signifies your consent to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us at Derks to notify us of the nature of the query. Derks Menswear will not accept any returns delivered to us without written communication and agreement prior to return to us.
Items marked final sale cannot be returned. All sale items and discounted merchandise are Final Sale and cannot be returned or exchanged. A Return Authorization number must be requested within 14 days of the order’s delivery date. The item(s) must not be worn, altered or washed and be accompanied by original tags.
Footwear must be accompanied by the original box in its original condition, without Post labels. We do not accept returns for underwear and swimwear.
Shipping fees are not refundable. The balance will be refunded to your credit card within 5 business days of the reception of the item at the Derks warehouse.
All returns must be authorized by us prior to the return. Please contact us by email or phone to make a Return Authorization request. The return authorization number must be clearly written on the outside of the package. Any returns received without a Return Authorization number or that do not comply with the above may be denied at the discretion of Derks Menswear.
All charges incurred as the result of an exchange or return (i.e. shipping, duties, and taxes) are the customer’s responsibility. In the case of an exchange the customer will be required to pay an additional shipping fee.
It is the customer’s responsibility to ensure the accuracy and correctness of the shipment, as well as the responsibility to oversee the product(s) are packaged and delivered intact, unworn and in original purchased condition (with all tags still attached). If any matters of liability arise, the matter will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.
All returned items should be declared as a “Return of Canadian Merchandise” on the customs declaration; returned packages that don’t have this mention on their custom declaration may not be successfully delivered to our warehouse and may incur additional fees.
Lost or Damaged Items
You understand and agree that Derks Menswear shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Derks Menswear will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. Please note that international orders are shipped via regular airmail and do not come with a tracking number. We do not assume any responsibility for lost packages.
We are not responsible for delayed or lost packages; it is therefore strongly recommended customers use an appropriate carrier with a tracking or trace system and insurance.
We try our best to ensure packages are delivered in a timely manner, though shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.
Intellectual Property Rights
Your use of this site and its contents grants you no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content. All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provisions. You are permitted only to use the content as expressly authorized by Derks Menswear and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying, and use of the above listed materials to any other server location or support for publication, reproduction, or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing content for your own personal use.
In addition to the intellectual property rights mentioned above, “content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this site. Derks Menswear tries to ensure that the information on this site is accurate and complete. Derks Menswear does not promise that all content is accurate or error-free. Derks Menswear does not promise that the functional aspects of the site or the content will be error-free or that this site and its content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Derks Menswear and we accept no responsibility for any such views expressed in any media.